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Terms & Conditions

Home / Terms & Conditions

Mount Kenya climb/safari Booking Terms / Payment Conditions.

A deposit of 40% of the total cost is required at the time of booking confirmation and the balance being payable at or before the tour start.

You may also choose to pay the full tour amount at booking confirmation if you prefer.

You may also pay on-line or locally by credit/debit card at no extra cost-Visa/Mastercard/Amex accepted
If you decide to make payments by bank/wire transfer you are required to include bank charges incurred on the transaction
Tour cancellation policy.

Any tour deposit paid shall be refunded less the cost of cancellation fees levied by hotels and administrative costs as below.

No of days Percentage forfeited of tour price
More than 40 days----full refund less 5% of the administration fee
14-40 days----20% of the tour price
6-14 days---30% of the tour price

Less than 5 days and no show---no refunds.

Please note that a refund will be done within 30 days after the cancellation of the safari.

Tour price:
Included are all expenses in respect of safari vehicle, driver-guide, Porters as per itinerary, meals, accommodation, entrance fees to National parks and game reserves.

Alteration to tours:
The company reserves the right to alter arrangements or cancel the operation of a scheduled tour should conditions necessitate.

It also reserves the right to decline to accept or retain any person as a member of any tour at any time, in which case an equitable amount will be refunded.
Prices are based on tariffs and other operational costs prevailing at the time of printing.

Liability:
The company and its agents act only as agents of the tours, transport, etc., and shall not be liable for injury, delays, loss, or damage in any manner.
The company's liability to passengers carried in its own vehicle is governed by the laws of the country in which the tour takes place and no other country.
All claims are subject to the jurisdiction of the courts of the country in which the actions arises.

Go To Mount Kenya draws your attention to the fact that there are certain inherent dangers involved with adventure travel, and the client accepts them at his/her own risk. It is however advisable to take travel insurance and a separate baggage loss before arrival to East Africa.

In the event that something changes before the trip begins due to covid-19, we`ll hold your booking until you’re ready to choose a new travel date with us. There are no fees in case of a late cancellation.

All the protocols in place to make your safari COVID-19 secure.

 

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Guests` Comments

Thank you so much for organising one of the best experiences of my life! I had the most amazing time in the mountain.
Mila, France.  
A big thanks for making our trip so successful. Your team were amazing, supportive and very professional and treated us with such respect!.
Grainne, Ireland.  
We had the best trip earlier this year. We booked up through GotoMountKenya - Evans was our correspondent, and he is absolutely reliable, and wonderful! He organised everything for us on Mt Kenya, and then took us to Tanzania for our Mt Kilimanjaro adventure.
Hannah & Vernon, UK.  
I had a fantastic time on the mountain and enjoyed every step. Zachary and Chris did an outstanding job and were very professional. I am hopeful that they enjoyed my company as much as I enjoyed theirs.
Tony, USA.

new comments

    Testimonials

    We really wanted to inform you, that we had a great time on the mountain. We were really well looked after and could enjoy every single minute whilst on Mt Kenya trek. Frances is a very skilled cook and we felt like being served in a five star restaurant every single day. The porters, Samson, Harrison and Peter were always good for a laugh and really helped us getting up the mountain by carrying all the necessary equipment as well as much of our stuff. Daniel always made sure that we could en…
    Eliane & BeatSwitzerland
    I had a fantastic time on the mountain and enjoyed every step. Zachary and Chris did an outstanding job and were very professional. I am hopeful that they enjoyed my company as much as I enjoyed theirs.
    TonyUSA.
    We had the best trip earlier this year. We booked up through GotoMountKenya – Evans was our correspondent, and he is absolutely reliable, and wonderful! He organised everything for us on Mt Kenya, and then took us to Tanzania for our Mt Kilimanjaro adventure.
    Hannah & VernonUK.
    A big thanks for making our Mt Kenya trip so successful. Your team were amazing, supportive and very professional and treated us with such respect!. .
    GrainneIreland
    Thank you so much for organising one of the best experiences of my life! I had the most amazing time in the mountain.
    MilaFrance.

    Go To Mount Kenya

    • +254 722 751 919
    • info@gotomountkenya.com
    • www.gotomountkenya.com

    Office Opening Hours

    • 8am - 5pm Monday to Friday
      9am - 4pm Saturdays

    Office Address

    • 204 Sport road, Westlands, Nairobi, Kenya

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